Emma Paterson - Norma and Andrew
Having decided on buying a property in Spain, I Googled some estate agents and chose one with multiple properties for us to view. Made contact and arranged to meet when we visited Costa del Sol Bank Holiday weekend. We chose around 8 properties to view. In the meantime, a friend recommend Bromley Estates as they had sold a property to a friend of a friend and he had a great experience. I’m so glad we got this recommendation. Emma at Bromley Estates contacted us several times before we flew out to find out the type of properties and areas we wanted to consider. We were only considering Benalmadena Pueblo. Emma picked us up from the airport on Friday night and took us to several apartments and town houses, new builds and old. By the end of the afternoon/evening Emma had taken the time to find out exactly the type of property that would make us say Wow!
Saturday morning we were booked to see the other estate agent and very much looking forward to viewing the 8 properties. You can imagine our disappointment when we were picked up by someone we hadn’t spoken to before our trip, told us they cancelled all the properties as they didn’t believe that’s what we were looking for and proceeded to take us to a new development called Serenity that is be finished in 10 months – 2 years time. No, no, no. That’s not what we asked for. An hour later we were back at our hotel. Emma to the rescue. I called her and told her what had happened, give me ½ an hour she says, I’ll pick you up. So off we go again with Emma to view more properties. After exhausting everything that was available in the area we had set our heart on, Emma suggested we take a drive. She took us to Calahonda and La Cala and gave us so much information, showed us the beaches, the bars, the restaurants, even the local butchers. We loved it there and realised that this area suited us much better than Benalmadena Pueblo.
Final property of the day was a gorgeous 5 bed town house in Calahonda. We fell in love. Beautiful. However, it was slightly over budget. Sunday morning I emailed Emma to say we love the property but would like to see more in that area to see what else is available. With Emma, nothing is too much trouble. I’ll pick you up at 9.30. So, on a Sunday Emma was making the relevant calls to get us viewings for Monday morning. Again Emma arrived to pick us up and take us to another handful of properties, then back to the beautiful 5 bed town house. We bought.
I can’t recommend Emma and Bromley Estates enough. They certainly took good care of us and there was absolutely no pressure to buy. Both my partner and I felt that they had our best interests at heart and wanted to find us a property we wanted to buy, rather than trying to sell us any property.
Thank you Emma. One in a million. You’re always welcome at our gorgeous place in the sun.
Norma & Andrew
Emma Paterson Cathy and Jean-Marc
We would both like to express our heartfelt thanks to all the staff at Bromley Estates, and Emma Paterson in particular, for the efficient, professional and friendly way in which they initially handled our enquiries and subsequently helped us find our dream holiday home and then buy it. Emma was tireless in her efforts to make our search as rewarding as possible, and thanks to her, we were able to not only find our new Spanish property, but to have a lovely holiday at the same time. She was never too busy to answer our queries and went out of her way to make our limited time in Spain both interesting and pleasant. We would also like to thank you for recommending the legal firm who dealt so efficiently with the purchase, and for making available your offices for our meetings.
We would not hesitate to recommend Bromley Estates to anyone and everyone, and we do know that they are held in high esteem by other agencies in the area.
Cathy and Jean-Marc
Emma Paterson Barbara
I could never thank enough Emma at Bromley Estates Marbella and the team at the office for having found me the perfect place in Spain.
After having made an enquiry through rightmove.co.uk. I received a reply by email (personalised, NOT computer generated) signed by Jay advising me that a member of staff would contacted me shortly to discuss my requirements.
Soon after receiving the email the same Jay called me on my English mobile to discuss my requirements more in details . I was then advised that my file would be passed on her colleague by the name of Emma who would arrange for me to view properties that fit my requirements.
I explained that I had a limited budget and that a garden had to be a must since I have two cats. The location would also have to be a priority as I don’t drive and the property had to be within walking distance to local shops and the beach.
I really believed that I was asking the impossible, but when I received a call by a lady called Emma. Emma sounded friendly and approachable, but came across also as being very professional and extremely knowledgeable of the Spanish housing market and different areas on the Spanish coast. She was positive that she would have found me the right place and it was her confidence and optimism than I then started to think that perhaps the right place for me was out there.
I explained to Emma that I am a single woman who does not drive and who needs a base in Spain– as opposed to a holiday place – and she suggested that area of Calahonda would be best for me as it is very well serviced by a bus route that goes into Marbella, Malaga and Fuengirola.
As I am not at all familiar with the area, Emma dedicated the whole day for me showing me various properties and their relative shopping/restaurant areas.
I would have expected this type of treatment for someone with at least five times my budget, but nonetheless I was treated with kid gloves throughout the whole day. Not only did Emma pick me up from my rented place (1 hour drive away from Bromley Estate Office), but I was even treated to a wonderful meal in a wonderful restaurant by the beach and a coffee in the port area of Cabopino.
In just a few days she organised seven properties to be viewed on the same day confident that by the end of the day she would have found me the perfect place. And surely enough she did!!!
A lovely, secure and elegant residence in Calahonda. Just the place I could have dreamed of on my budget.
Nothing was too much trouble for Emma and all the staff at Bromley Estates. They were all highly professional, but approachable even for a buyer on a tight budget.
I was made to feel special even when I walked into their plush offices in Marbella. Everybody knew me by name and their warmth made me feel at ease.
Emma was present during the exchange of contracts with the vendor together with a representative lawyer of the Law firm they recommended. The sale went smoothly and I am more than pleased at the worked carried out by the law firm. Everybody spoke perfect English at their offices and I will definitely be using them again for personal tax issues.
I am so happy in my new home and I can now say with certainty that should have gone with a different estate agent I doubt very much I would have found the perfect place.
Emma Paterson Masha
Dear Ms Hayley,
My name is Masha and I am a flight attendant for Emirates Airline living in Dubai,UAE.
I just wanted to steal a few minutes from you and praise your agent Emma Paterson. I was welcomed to Marbella with the most sincere and warmest hospitality I could have only wished for. It was my first time travelling there (and,oh,I have travelled the globe) and Emma made sure not to be even a minute late to pick me up at the airport. She is a lovely,friendly,superfun and hard hardworking real estate agent with the great vast amount of knowledge about the real estate and she had a quick response for all my questions about where to buy,what to look for,what to stay away from,etc…
I felt safe and secure in her company from the first minute she said hello to me,which is so very important in any customer service industry. I have already given her contact details to a few colleagues of mine in Emirates Airline and I always make sure I mention her skills when I show my lovely apartment to pretty much anyone.
We spent almost half a day together every day which just proves that she was so dedicated to me and made sure that I was not left alone in a foreign place. Emma is a great companion to be around with as she has a fantastic sense of humour which makes the long day go by so much easier. I think that she is a great asset to your company and I will always visit her whenever I come to Marbella.
Emma Paterson Andria & Brian
Thank you so much to Bromley Estates and especially Emma Paterson for helping us find our dream home. We were looking for a rent to buy property which is difficult to find. Emma was tireless in her search and determined to find us the right place, which she did! She is always quick to respond to calls and texts and we really did feel looked after. I highly recommend Emma to anyone looking for an efficient, dynamic and friendly agent to start the house hunting journey with!
Andria & Brian