We just wanted to let you know what a truly fantastic experience we had in finding our dream property in Spain with Emma Paterson, in less than a week.
Emma was professional, considerate, understanding and patient with us at all times, exactly what we needed.
When we first met Emma, we thought we knew exactly what we wanted and where, having carried out our own research during previous visits.
However, having spent a few hours with Emma and then driving us around and explaining the several pro’s and con’s of our chosen areas and then taking us back to the office to run through our list of viewings, we had to re-consider. Emma took the time to talk with us, understand us and our desired lifestyle in Spain, which enabled her to better advise us in our property search.
Such was the detail of the knowledge that Emma has of all Areas, Urbanizations, Apartments, Communities and general living in Spain, it was both very informative and priceless information.
So, with Emma’s guidance we set about tweaking the criteria slightly, but significant in terms of logistics, beneficial use and enjoyment of the property and community.
Emma swiftly arranged for some further viewings and continued to do so through the week, as and when an appropriate property was found.
During our week, Emma became our chauffeur, adviser, guide, confidante, lunch companion and above all a friend.
Literally, nothing at all was too much trouble for Emma, everything she did for us was with considered sentiment, care and a good splash of humour in the right places, delivered with a beaming welcoming smile.
Once we had agreed the price, Emma arranged for everything else we needed; Lawyer, Notary, property checks, etc., etc., and the high level of service did not stop once we left Spain.
Emma is in constant contact and responded to our many emails, phone calls and WhatsApp messages, instantly, right through to completion a month later and still beyond.
With Emma, we felt we got that special added value. We were unable to be in Spain for the purchase completion, so Emma actually arranged for changing the locks and holding the keys, setting up the alarm and security system, minor works, delivery of household goods and even offered to take us to the airport, just exceptional after sales service.
With the buying process in Spain being quite different to the UK, we actually didn’t appreciate how much help and advice we would need, but Emma was there every step of the way providing the guidance, answers to our questions and reassurance that we needed.
If anyone is serious about buying a property in Spain, we would highly recommend that they choose Emma to ensure they get the very best attention and achieve their dream too.
A truly delightful and rewarding experience.
Bromley Estates have secured the “jewel in the crown” of Estate Agents in Spain with Emma Paterson.
Emma - AJD June2022
Emma spent two days with us early Aug ’20 viewing properties in the Fuengirola to Marbella region.
Having listened to our likes and dislikes from the first few viewings Emma quickly gained an
understanding of which properties could be suitable candidates to satisfy our requirements. Having
an extensive knowledge of properties on the market and not being tied to a particular agent, meant
that the viewing schedule became very flexible and relevant. This was particularly important
because we were also on vacation and didn’t want to waste our time looking at ill suited properties.
On the second viewing day, the property viewings became much more relevant and we identified
the property which ticked our boxes. Emma quickly understood the offer to propose and how to
secure the deal with a deposit agreement.
Toward the end of Oct ‘20 we completed on the property purchase and Emma was present at the
signing in the notary office. This is where Emma came into her own. Nothing was too much trouble
and the after care service delivered was unrivalled in my 40 years of business experience. From
driving us to the property after completion, to loaning us crockery and bedding and buying some
food and drink basics, so we could stay the night in the property that very same night, we really
couldn’t have been better looked after.
It can be very daunting investing in a property abroad, needing the right property advisor is crucial,
but not only did Emma excel in this matter by listening to our requirements and having an extensive
knowledge and experience of the local property market, making the experience tailored and
relevant, the genuine care and personal attention after the purchase, was a special experience and
one I can say I haven’t experienced in many years of business and property dealings.
I would without hesitation recommend Emma in not only finding your dream home in Spain but also
in making the settling in experience so much more pleasurable.
Emma - anonymous
I just want to thank you both for having Emma look after me throughout the whole process of purchasing my new property at Lars Bay. Your company did a great job in getting me a buyer for my previous apartment which I had bought from you at Benalmadena Hill Views and then when I wanted to purchase me new apartment, you selected Emma as my new contact person to help me in my search. That decision worked out great for me, because you could not have selected a better person to look after me. I can honestly say that if it was not for Emma, I probably would not have purchased my new Lar Bay apartment from your company. From the very start of my search, when I began looking for the apartment, Emma was fantastic. She picked me up at the airport, got me to my hotel and genuinely listened to all the different criteria I wanted in my new place. There was no hard sell or pushing me to look at apartments which clearly did not suit me. Emma went out of her way to make sure each one of the apartments she showed me were within my budget, in the right location and the correct size with the 3 bedrooms I wanted. She also pointed out all the pros and cons of each apartment we looked at – that in itself told me a lot about Emma’s integrity and truthfulness. Because of Emma’s choices I could easily have picked any of the apartments she showed me, and I would honestly say I would have been very happy – but in my opinion Lars Bay was really outstanding and I am extremely happy with my purchase there. After I signed the contract ,which again Emma made extremely easy and simple, she kept in constant contact with me and does so even now – even checking in with the Developer on the progress of construction. I do not think there are many agents who would go out of their way to do any of this.
From my perspective, I have a very successful construction / steel business in California, USA., with over 50 employees, and I truly believe that much of my success is without doubt due to the quality, loyalty, and integrity of my employees. I do not really know anything about your other employees but if they are all like Emma, your company will most definitely be very successful now and in the future.
Emma is the best agent your company could possibly have.
Emma - Brian
Firstly where do I start?
I cannot recommend Emma and Bromley estates enough.
From my first contact with Emma she has been attentive, informative, professional and fun!
Within 48 hours she lined up the 4 viewings of villas we requested to see on the golden mile plus a further 2 wild cards just outside this area.
We flew out for the weekend not sure what to expect. But we got everything we asked for and more.
Emma happily met us from the airport and drove us around the viewings giving us all the information we required and also giving us great insight into parts we weren’t familiar with anything she couldn’t answer she did her very best to find out for us.
Once we’d narrowed it down she liased with all the different agents and arranged second viewings for our chosen 2. Again collecting us and making sure everything went smoothly. She arranged an appointment with the lawyer (also exceptional and helpful) and came with us. She guided us through the whole process.
Once we’d chosen a property she negotiated in our behalf and after just a 3 day visit she’s helped us secure our perfect home in the sun. Also as a note it was one of the wildcards Emma chose for us. To me this shows the efforts Emma made to understand our brief and needs.
We couldn’t have asked for more. She went totally above and beyond what we expected. Nothing was too much trouble and everything was done with a smile and a sprinkle of Emma’s lovely humour.
Thanks so much Emma,
We look forward to our paths crossing when we are your new neighbours!
Emma - Catherine
My husband and I have recently purchased a property in Marbella through Emma. From the first moment we spoke to her, we knew we were in good hands and she is not only very professional but her knowledge and support throughout the whole process has been second to none.
We currently live in Hong Kong and even with the distance in mind, we felt very well take care of and as if we were here main priority the whole way through. As far as customer service levels go, it doesn’t get any better than this experience.
I made the trip to Marbella from Hong Kong last week having been in touch with Emma for only a few days. This in itself shows how she was able to pinpoint exactly what it was that we were looking for, bearing our budget in mind.
She held my hand for the entire week that I was here showing me the plot, meeting with the developers, architects and lawyers and even assisted with my trips to and from the airport. She went above and beyond and as I was alone without my husband and children, she made me feel very safe and supported the whole time.
She also provided me with advice on the local schools which ultimately has led me to choosing the one that I would like my children to attend.
All in all, my husband and I only decided to consider Marbella as a place to move to just three weeks ago, and in that time we have not only decided that this is a good place for us to relocate our family to but we have also bought a property. Emma has made this an easy decision for us to make and she is entirely responsible for this happening so quickly . She has been an absolute pleasure to work with and we are looking forward to the completion of the property so that we can make the big move over to sunny Spain.
Emma - Jade